PRIVACY POLICY

Last Updated: March 28, 2026

Bailey Brothers Exterior Cleaning LLC ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, call or text our business phone number, or interact with us through any digital platform.

WHAT INFORMATION IS COLLECTED

We may collect the following types of information:

• Personal identification information such as your name, email address, phone number, and mailing address

• Property and service request details you provide when requesting a quote or scheduling service

• Communication records including phone calls, text messages, and emails

• Website usage data including IP address, browser type, pages visited, and referring URLs

• Location information to determine service area eligibility

HOW YOUR DATA IS USED

We use your information to:

• Respond to your service inquiries and quote requests

• Schedule and confirm appointments

• Send appointment reminders and service follow-ups via SMS, email, or phone

• Send promotional offers and seasonal service reminders (only with your consent)

• Process payments and send invoices

• Improve our website, services, and customer experience

• Comply with legal obligations

SMS OPT-IN DETAILS

By providing your phone number and opting in to receive text messages, you consent to receive SMS communications from Bailey Brothers Exterior Cleaning LLC. These may include:

• Appointment confirmations and reminders

• Service updates and follow-ups

• Promotional offers and seasonal specials (marketing messages, only with your consent)

Message frequency varies. Standard message and data rates may apply.

You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

For support, contact us at (517) 526-3666 or bbexcleaning@gmail.com.

We will never sell, rent, or share your phone number or SMS consent data with third parties for marketing purposes. SMS consent and opt-in data will not be shared with any third parties.

NO SHARING OF SMS CONSENT

Bailey Brothers Exterior Cleaning LLC will never sell, rent, or share your SMS consent, opt-in data, or phone number with any third parties for marketing purposes. SMS opt-in consent and phone numbers collected for messaging will not be shared with any third parties under any circumstances.

COOKIES AND TRACKING

Our website may use cookies, web beacons, pixels, and similar tracking technologies to collect usage data, improve user experience, and measure advertising performance. You may disable cookies through your browser settings.

THIRD-PARTY SERVICES

We may use third-party services including:

• Google Analytics for website traffic analysis

• Google Ads for advertising and conversion tracking

• CRM and scheduling software for customer communication management

• Payment processors for secure transaction handling

These third parties have their own privacy policies governing their use of your data.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

DATA SECURITY PRACTICES

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.

YOUR RIGHTS TO UNSUBSCRIBE AND UPDATE INFORMATION

You may:

• Request access to the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data (subject to legal obligations)

• Opt out of marketing communications at any time

To exercise any of these rights, contact us at bbexcleaning@gmail.com or (517) 526-3666.

CHILDREN'S PRIVACY

Our services are not directed to individuals under 18. We do not knowingly collect information from minors.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

Bailey Brothers Exterior Cleaning LLC

Lansing, Michigan

Phone: (517) 526-3666

Email: bbexcleaning@gmail.com